Universal adapters for connecting Telegram, Instagram, Facebook and Web Chat to your AI agent. Single data format, single logic, single result.
Common challenges when working with multiple platforms
Each platform has its own data format, documentation, and limitations. You have to write separate code for each messenger.
Managers switch between 4-5 tabs, lose messages, confuse customers. Efficiency drops dramatically.
Customers send voice messages but the bot doesn't understand. Manual listening and responding required.
Customer sends 5 messages in a row, bot responds to each separately. Chaos instead of dialogue.
When a live person is needed — no easy way to switch from bot to operator and back.
Statistics for each platform separately. Impossible to see the full communication picture.
Everything for seamless integration of all communication channels
Any message from any platform is converted to a single format for AI Core. One code — all platforms.
Multiple user messages are combined into one request. AI responds to everything at once, not each separately.
Automatic voice-to-text transcription via Google Gemini. AI understands what the customer said.
Vision AI analyzes photos and documents. Customer can send a screenshot — AI will understand the context.
When a live operator is needed — bot is disabled with one command. Manager takes control.
All interactions are sent to monitoring system for analytics and reports.
Each adapter is optimized for its platform's specifics
The most functional adapter with full support for all media types and native voice/video responses.
Adapter for Instagram Direct with manager mode and Story Replies support.
Adapter for Facebook Messenger with full manager mode and management API support.
Lightweight adapter for web chat widget. Perfect for websites and landing pages.
From customer message to AI response — simple and reliable architecture
Detailed functionality comparison across platforms
| Feature | ✈️ Telegram | 🌐 WebChat | ||
|---|---|---|---|---|
| Text messages | ✓ | ✓ | ✓ | ✓ |
| Voice messages | ✓ | ✓ | ✓ | ✓ |
| Images | ✓ | ✓ | ✓ | ✓ |
| Documents | ✓ | ✗ | ✗ | ✓ |
| Video | ✓ | ◐ | ◐ | ✗ |
| Buffering | ✓ | ✓ | ✓ | ✓ |
| Manager mode | ✗ | ✓ | ✓ | ✗ |
| Voice replies | ✓ | ✗ | ✗ | ✓ |
| Video replies | ✓ | ✗ | ✗ | ✗ |
| Monitoring | ✓ | ✓ | ✓ | ◐ |
✓ full support ◐ partial ✗ not supported
Why Platform Adapters is the right choice
All platforms connect to one AI Core. One logic, one configuration, one result.
Ready-made adapters — import, configure credentials, launch. No coding required.
Each adapter is independent. Use only needed platforms, add new ones as you grow.
Each adapter maximizes its platform's capabilities. Nothing redundant.
Error handling, data validation, Rate Limiting. Production-ready.
From one channel to dozens — architecture is ready for your business growth.
Numbers that speak for themselves